How can we help you?

To follow any of the steps below, first sign in to your Stark account and navigate to the Premium Pack page.

Adding team members

To begin adding team members:

1. Click the Manage Users tab
2. Click the Add teammates button
3. In the dialog, you'll be able to either type out the emails you'd like to invite or upload a CSV file (if you happen to have a lot of people to invite)

Those you add will receive an email notifying them of their invite to the team. For security purposes, invites do expire. You can click the actions button next to their name to resend an invite if they don't sign up in time.

If your invitees don't already have Stark accounts, they will be prompted to create one. Invitees with existing Stark accounts will just need to sign in after clicking the invite link to be added to the team.

Removing team members

If you need to remove a team member from your team:

1. Next to their name, click the actions button
2. Click Remove from team

Switching billing cycles

You can change your Premium Pack plan to bill either quarterly or annually. Here’s how to change your billing cycle:

1. Click the Stripe button
2. On the following page, click Update subscription
3. Select your preferred billing cycle and then click Continue
4. Review your changes and then click Confirm

Changing your payment method

Updating credit card or payment information is quick and easy:

1. Click the Update payment method button 
2. Scroll to the Payment Method section
3. Here you can add a payment method, select a different default payment method or remove an existing payment method

Updating your subscription and billing information should be painless, but if something goes wrong, please reach out to us at support@getstark.co.